Using Internal Notes on Conversations

Easily add context to any conversation by writing internal notes that are only visible to your team. Whether you're coordinating with teammates or keeping track of critical information, these notes ensure everyone is aligned and informed.

Use case:

• Share additional context or background information about a conversation with your team.

• Keep a record of follow-ups or next steps without cluttering the conversation.

• Facilitate better collaboration on responses for complex customer inquiries.