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Troubleshoot missing messages from the platform

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Troubleshoot missing messages from the platform

This comprehensive checklist provides step-by-step instructions to identify the reasons why some conversations may be missing from the platform.

Follow these steps to troubleshoot:

Verify permissions and channel access Ensure monitoring is activated Confirm if the comments are associated with dynamic ads Check for auto-hiding settings on IG/TT Verify the status of the connection Check historical crawling possibilities