Common Errors and Potential Fixes when Replying or Hiding Comments
In social media management, replying to or hiding comments is essential to engage with your audience. However, errors can occur when using social media APIs to manage comments. Here are some common errors that can occur when replying to or hiding comments, along with potential fixes.
"This API call does not support the requested response format","type":"OAuthException","code":20,"error_subcode":1772107,"is_transient":false,"error_user_title":"Instagram Comment Not Added","error_user_msg":"Your Instagram comment was not added"
Recommendation
Based on the error message you received, it's possible that Instagram's automated systems have flagged your reply as spam. To prevent users from circumventing their rules, Instagram doesn't provide further details on this issue.
To help you successfully reply, we suggest the following steps:
Avoid using the same reply for multiple comments, as this may be considered an "automated" response.
Refrain from using overly short replies or responding solely with emojis.
Consider using our Saved Replies feature to help you respond quickly and easily while maintaining authenticity.
This error can also occur when attempting to respond to an Instagram Ad, but the associated Instagram account does not exist (the social profile will be showing as 'undefined'). Instagram Ads can be created using a Facebook account, meaning an Instagram account is not always required. However, if the Instagram account linked to the ad does not exist, there won't be any account to respond from, and you won't be able to reply.
Unsupported get request. Object with ID '{id}' does not exist, cannot be loaded due to missing permissions, or does not support this operation.
Recommendation:
You may not have provided all the permissions we need to hide/reply on your behalf. Check this article to ensure you have all the right permissions on the platform side, and log in again on My Accounts > Assets > Add Assets.
It can also happen that the comment is deleted on the social platform. Try clicking 'Go to comment' under the three dots to check natively
This error can also be caused by audience restrictions on the post that prevent us from publishing your comment. To resolve this issue, we recommend you ensure that the post you're trying to comment on is not restricted to a specific audience. You can also try commenting on a different post to see if the issue persists.
(#100) This app does not have the required permission for this endpoint
Permissions error | The user does not have the permission for this action.
Recommendation:
You may not have provided all the permissions we need to hide/reply on your behalf. Check this article to ensure you have all the right permissions on the platform side, and log in again on My Accounts > Assets > Add Assets.
An unexpected error has occurred. Please retry your request later.
Recommendation
The recommendation is to wait and try again later.
(#100) The action is invalid since it's not the thread owner
There may be several reasons why this is happening. A common one is that you're using multiple apps and you have selected another app as the primary receiver for handover protocol, which means they have exclusivity over that thread.
Recommendation
Go to Settings - Advanced Messaging - App Settings and click Configure next to Messenger receiver and Instagram receiver. Check if you have selected any other primary receiver for the handover protocol and remove that app or make BrandBastion Platform the primary receiver.