Understanding historical and real-time crawling capabilities
There are certain limitations to what BrandBastion can crawl historically and in real-time based on the API limitations of various social media platforms.
What we'll crawl historically:
Comments on organic posts on Facebook, Instagram, and TikTok
Comments on ad posts (not using dynamic ads) on Facebook and Instagram.
When you upgrade to any of the paid plans, we'll crawl 12 months of historical data for the assets you have added to your account, up to 60,000 comments.
What we'll crawl in real-time (new conversations will only be crawled from the moment you grant us access):
Twitter conversations (including replies, quotes and mentions).
Comments on Facebook Dynamic Ads.
Private messages on Facebook and Instagram.
Instagram Story Replies and Story Mentions.