Streamline content organization by automatically tagging comments, messages, and mentions based on specific keywords.

Ideas to use this workflow to get better data and streamline routing

#1 - Automatically tag all comments mentioning a specific product for comparative analysis.
#2 - Automatically tag messages mentioning sensitive recurrent topics (e.g. 'animal testing', 'eco-friendly', etc.) to track interest easily
#3 - Automatically tag all messages mentioning "customer service", "CS" or "customer support" to help with routing

Organization, Searchability, and Efficiency: Automatically adding tags streamlines the organization of incoming messages, making them easily searchable based on specific criteria. This enhances efficiency by enabling users to quickly locate and prioritize messages relevant to their workflows.
Streamlined Collaboration: Automatic tagging facilitates streamlined collaboration by ensuring team members can easily identify messages requiring their attention or expertise. This promotes efficient communication and task allocation within teams, leading to improved productivity.
Data Analysis, Reporting, and Trend Tracking: Automatically tagged messages provide valuable metadata for data analysis, reporting, and trend tracking. Users can analyze trends, track performance metrics, and gain insights into customer behavior based on tagged messages, facilitating informed decision-making and strategy development.

Release Notes 2024

Release Notes 2024 🥳