Here are practical examples of what you can automate, divided between DMs and public conversations:

Collaboration Requests
- Keywords: "collaborate" OR "partnership" OR "collaboration"
- Example of response: “Hey! You're chatting with our bot, and it seems like you're interested in collaborating with us. Please reach out to xxx@email.”
Shipping Information
- Keywords: "shipping" OR "deliver" /NOT "hate" "dislike" "awful" "terrible" "service"
- Example of response: “Hey! You're chatting with our bot, and it seems like you're interested in knowing more about our shipping options. Click on this link to learn where we ship: [link].”
Order Status Updates
- Keywords: "order status" OR "track my order" /NOT "wrong order" "missing"
- Example of response: “Hey! You're chatting with our bot, and it seems like you're interested in tracking your order. Use this link to find your order: [link].”
Refund Requests
- Keywords: "refund" OR "return policy" /NOT "refuse refund" "no returns"
- Example of response: “Hey! You're chatting with our bot, and it seems like you're interested in knowing more about our return options. Use this link to find out more: [link].”
Customer Support Requests
- Keywords: "support" OR "help with" /NOT "not helpful" "bad support"
- Example of response: “Hey! You're chatting with our bot, and it seems like you're interested in knowing more about how to contact our customer service. Use this link to contact our customer support: [link].”

General Information Requests
- Keywords: /ONLY "info" OR /ONLY "more info" OR /ONLY "more information" OR /ONLY "+ info"
Product Pricing Inquiries
- Keywords: /ONLY "price" OR /ONLY "cost" OR /ONLY "how much" OR /ONLY "how much?"
Common FAQ
- Keywords: /ONLY "how can I buy it?" OR /ONLY "how to buy?" OR /ONLY "how can I buy this?"

How to use the reply workflow