Frequently Asked Questions
Does BrandBastion Intelligence also cover hidden comments?Why can’t I find a specific post on BrandBastion?Why can’t I see the ad information on some posts?How to Enable Multifactor Authentication (MFA)?Why are usertags separated in the sentiment filter?What does it mean to hide a comment on each platform?What type of message / conversations do you crawl?Do you crawl comments on dynamic ads?What is considered a social profile?How to find the Facebook Post ID?Can I reply to comments made on Page Backed Instagram Accounts?Why does a TikTok ad comment show "sponsored content" as the responder instead of the brand's username?What reporting options are available?Can I track my team’s performance (response times, productivity, etc.)?How does the AI decide what needs a response?Which AI models do you use?Can I prioritize certain messages or users?How long do you keep data for?